Refund policy

Last updated October 14, 2026

Every order is covered by our delivery guarantee. If we do not deliver, you do not pay.

Not delivered: full refund

If your order has not started within 72 hours of payment, or is not complete within 7 days, we refund it in full.

Partly delivered: pro-rated refund

If only part of an order is delivered, we refund the undelivered part. For example, if 600 of 1,000 followers arrive, we refund 40% of the price.

Private account or wrong link

Delivery needs the profile, channel or post to be public and the link to be correct. If delivery fails for either reason, email us within 7 days and we will redeliver once at no cost, or refund you if redelivery is not possible.

Drops after delivery

Platforms sometimes remove engagement they consider inauthentic. If a noticeable part of your order drops within 30 days of completion, contact us and we will top it up where our supplier allows it.

How to ask for a refund

Reply to your receipt email or write to [email protected] with your order link. We reply within 24 hours, 7 days a week. Approved refunds go back to the card you paid with, usually within 5–10 business days depending on your bank.